Relevant for: Electrical & electronics, Hardlines, Softlines, Toys & children products
France’s Law Number 2014-344 on consumer rights (also referred to as “Loi Hamon”) has ushered in sweeping changes to that country’s consumer protection regulations and requirements, as well as certain business-to-business practices. The new law includes increased regulations affecting transactions with consumers in the following categories:
Quality and Traceability
- The statute of limitations on product liability claims is now 24 months (2 years).
- Manufacturers must provide consumers with information regarding the length of time for which replacement parts will be available.
- Manufacturers must supply replacement parts to distributors and repair shops.
- Consumer rights in the determination and allocation of credit have been strengthened.
- Product distributors must offer consumers financing alternatives other than loan renewals.
Banking and Insurance
- Automobile and home/apartment insurance policies may be terminated by a consumer any time after one year in force.
- Consumers may terminate credit insurance at any time to obtain comparable insurance at a lower price.
- Electronic cigarettes may not be sold to anyone under the age of 18 years.
- Eyeglasses and contact lens may now be legal sold through online retailers and in supermarkets.
- Pregnancy tests and contact lens care products may now be legally sold in supermarkets.
- A nationwide “do-not-call” list will be established to protect consumers against unwanted telemarketing solicitations.
- Telemarketers must allow a period of at least 7 days before payments for purchases are debited to consumer bank accounts.