Your steps to certification
The standard is divided into two modules: general modules and specific modules. The general modules shall be complied by all workshops willing to opt for the certification and contain the basic requirements for every integral quality, environmental and occupational risk management system while specific modules contain the requirements related to the different activities that a repair workshop can carry out. The application will depend in this case on the activity of each workshop and on the requested scope of certification.
The general modules contain the following aspects: service management, human resources, supporting processes, client satisfaction, guarantees and complaints management, environmental management, occupational risk prevention management. The legal compliance is verified on a sampling manner during the audits.
The specific modules contain the minimum requirements with regards to bodywork, painting, electrical-electronic, mechanical, spare parts management, authorisation process and manufacturer’s maintenance. They include the requirements for facilities, processes and staff competences. In case of choosing the manufacturer’s maintenance module, the performance of a "Mystery Shopping" will be a mandatory part of the certification.
The clients can execute agreements with TÜV SÜD in order to create annexes with additional requirements to the own standard that will become part of the audit requirements. For example, ALD Automotive has stablished additionally, specific requirements for its network that will be audited together with the requirements of the standard TÜV SÜD MS CBS: 2017. ALD requirements stablish the concrete standards that company demands, such as the punctuality in the repair start, authorisation process, repair duration, notification of the end of repair, guarantees, information to client, billing deadline, notifications about repairs with guarantee, spare parts management, facilities, holiday closing notification and S.L.A. compliance. The compliance with additional requirements appears, in case of application, reflected as a part of the certificate.
After the successful completion of the audit under standard TÜV SÜD MS CBS: 2017, TÜV SÜD will issue a certificate to the corresponding workshop and it could start using the corresponding TÜV SÜD certification mark as a symbol of service guarantee for its clients.